Norwood Lateral Closure – How it may affect your drive to The Urology Group. Click for alternate routes.

Requesting Your Medical Records

Patients: Release of Health Information

The Urology Group has partnered with Sharecare to fulfill your requests for records, whether it’s for:

  • Personal use
  • FMLA
  • Disability
  • Other reasons

We are committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

To request your records online

Online is the fastest way to receive a copy of your records.

If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a photo file of your government-issued ID.

To request your records via paper-based form

If you are unable to complete the electronic form above, download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note the processing of records is faster using the online form above.

Submit your form via:
FAX:
(513) 841-7401
In-person: Stop by our Norwood location and drop it off at the Welcome Desk
Mail: 2000 Joseph E. Sanker Blvd., 3rd Floor Medical Records, Cincinnati, OH 45212

Disability/ FMLA Form Requests

This is for patients, disability companies, or employers to submit their FMLA or Disability form to Sharecare for completion.

Once you have submitted your form, Sharecare will contact you within 48 hours to collect payment for processing. We are happy to accept and submit the forms on the patient’s behalf however for more prompt and complete service we suggest online submit directly through Sharecare.

For questions or to ask about the status of your request, please call Sharecare at 866-273-4039.

Turnaround time for records

Records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.

Virtual Assistant

Virtual Assistant

How may I assist you today?

I need help with ‘Directions & Hours’
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I need help with ‘ Billing Questions’
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I need help with ‘Billing Questions’

What number should I call to pay my bill?

If your bill is from The Urology Group, please call (513) 841-7474 to pay your bill.

If your bill is from The Urology Center, please call (513) 841-7475 to pay your bill.

I need help with ‘Making, Rescheduling or Confirming an Appointment’

If you would like us to call you to set up an appointment, please click here to request a call back.

If you would like to call us, please call
513-841-7400
to speak with a representative.
Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Questions About Test Results’

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513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Medication Refills’

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513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Returning a Call from the Office’

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513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘A Copy of My Medical Records’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm