In response to the COVID-19 health issue, we are offering telehealth as well as in-person appointments. Click to learn more.

Billing Policies

TUG Financial Policy

If you have questions about your bill, please call (513) 841-7474.

All copays are due at the time of service.

Self-Pay patients are expected to pay for office services at the time of their appointments unless other arrangements have been made prior to the appointment.

Patient balances for Hospital Charges are due upon receipt of the initial statement. It may be possible to set up a payment plan but the Business Office must be contacted first. We do not accept any random payments received as a negotiated agreement.

Statements are sent on a monthly basis for patient balances. If there is no response from the initial billing, a letter is generated that reminds the patient of their balance and our Collection Policy.

If there is no response from the second statement, a final letter is sent allowing 10 days for payment in full and states that the account may be placed with an outside collection agency.

A 30% Late Fee will be added to any account that is turned over to an outside collection agency. There is a $35 NSF charge for all returned checks.

There is a $35 charge for all DECLINED credit cards.

Virtual Assistant

Virtual Assistant

How may I assist you today?

I need help with ‘Directions & Hours’
(Please select a location from the list below)
I need help with ‘ Billing Questions’
(Please select an option below)

I need help with ‘Billing Questions’

What number should I call to pay my bill?

If your bill is from The Urology Group, please call (513) 841-7474 to pay your bill.

If your bill is from The Urology Center, please call (513) 841-7475 to pay your bill.

I need help with ‘Making, Rescheduling or Confirming an Appointment’

If you would like us to call you to set up an appointment, please click here to request a call back.

If you would like to call us, please call
513-841-7400
to speak with a representative.
Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Questions About Test Results’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Medication Refills’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Returning a Call from the Office’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘A Copy of My Medical Records’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm