Norwood Lateral Closure - How it may affect your drive to The Urology Group. Click for alternate routes.

The Urology Group: Website and Online Privacy Policy and Disclaimer

The Urology Group understands and respects an individual’s right to privacy and the concerns one may have in regard to privacy and security. We recognize the importance of protecting the privacy of information provided by visitors to this website.

All health-related information contained within The Urology Group’s website is intended to serve as general guidance and should not be used as a substitute for a visit with a health care professional. Any advice or suggestions are intended only to make you aware of the opportunity to discuss your medical condition with your health care provider. Your health care provider should be consulted regarding matters concerning the medical condition, treatment and needs of you and your family. Always seek the advice of your physician or other qualified health provider prior to starting any new treatment or with any questions you may have regarding a medical condition.

See also:

For information on our Notice of Privacy Practices, required by the privacy regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), click here.

Please note that some pages within this site link to sites not managed by The Urology Group. The Urology Group does not control or take responsibility for the content of these web sites.

Further, links from this web site to other sites not managed by The Urology Group do not imply endorsement or credibility of the service, information or product offered through the linked sites.

Please be aware that most information shared and disseminated online is not secure, and therefore confidentiality cannot be guaranteed.

Although every effort is made to ensure that the material within The Urology Group’s web site is accurate, it is provided for the convenience of the user and should not be considered official.

Stored information

We store basic geographic information, such as zip code, about visits to the website. We use this information to help us improve features of the site and to make the site more useful. However, we do not store IP address information.

Personally provided information

If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our web site, we use that information to respond to your message and to help us provide you with information or material that you request. We do not give, share, sell or transfer any personal information to a third party unless required by law.

Symptom Tracker

This tool is not meant to provide medical advice. Please see your physician if you are concerned about a medical condition.

Email

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from UrologyGroup.com requesting personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

Non-personal information

UrologyGroup.com collects non-personal information such as website usage, traffic patterns, site performance and related statistics based on our tracking of your visits to the website.

IP addresses

The web server automatically collects the IP (Internet protocol) address of computers that visit our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site is being used and how we can better serve visitors.
Please note that although such information is not personally identifiable, we can determine from an IP address a visitor’s Internet service provider and general location at the point of connection.

Links to other sites

Some of The Urology Group’s site pages include links to other Internet sites that provide health information. Once linked to another site, you are subject to the privacy policy of the new site.

Our responsibilities

The Urology Group will:

  • Through this Privacy Policy, notify you of privacy practices with respect to information we collect and maintain about you through this website,
  • Notify you if we are unable to agree to a requested restriction, and
  • Accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

We reserve the right to change our practices and to make the new provisions effective for all information we maintain. Should our information practices change, we will post a revised notice in on our website. We will not use or disclose your information without your authorization, except as described in this notice, as modified from time to time. We will also discontinue using or disclosing your information after we have received a written revocation of the authorization according to procedures included in the authorization.

Virtual Assistant

Virtual Assistant

How may I assist you today?

I need help with ‘Directions & Hours’
(Please select a location from the list below)
I need help with ‘ Billing Questions’
(Please select an option below)

I need help with ‘Billing Questions’

What number should I call to pay my bill?

If your bill is from The Urology Group, please call (513) 841-7474 to pay your bill.

If your bill is from The Urology Center, please call (513) 841-7475 to pay your bill.

I need help with ‘Making, Rescheduling or Confirming an Appointment’

If you would like us to call you to set up an appointment, please click here to request a call back.

If you would like to call us, please call
513-841-7400
to speak with a representative.
Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Questions About Test Results’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Medication Refills’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘Returning a Call from the Office’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm

I need help with ‘A Copy of My Medical Records’

please call us at:

513-841-7400

Our hours are:

Monday-Friday: 7:30am – 5:00pm